Customario

Privacy Policy

These terms describe how the controller processes personal data in connection with orders, services and marketing communications.

I.

Basic provisions

  1. The controller of personal data pursuant to Article 4(7) of Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (hereinafter: the "GDPR") is Quantum Stack s.r.o., company ID 22418831, with its registered office at Korunní 2569/108, Vinohrady, 101 00 Prague (hereinafter: the "controller").
  2. The controller's contact details are
    address: Hoblíkova 12
    email: info@customario.com
    phone: 775947902
  3. Personal data means any information relating to an identified or identifiable natural person; an identifiable natural person is a person who can be identified directly or indirectly, in particular by reference to an identifier such as a name, identification number, location data, online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
  4. The controller has not appointed a data protection officer.

II.

Sources and categories of processed personal data

  1. The controller processes personal data that you have provided to the controller or personal data that the controller has obtained on the basis of fulfilling your order.
  2. The controller processes your identification and contact data and data necessary for the performance of the contract.

III.

Legal basis and purpose of personal data processing

  1. The legal basis for processing personal data is
    • performance of the contract between you and the controller pursuant to Article 6(1)(b) GDPR,
    • the controller's legitimate interest in providing direct marketing (in particular sending commercial communications and newsletters) pursuant to Article 6(1)(f) GDPR,
    • your consent to processing for direct marketing purposes (in particular sending commercial communications and newsletters) pursuant to Article 6(1)(a) GDPR in conjunction with Section 7(2) of Act No. 480/2004 Coll., on certain information society services, if no order for goods or services has been placed.
  2. The purpose of processing personal data is
    • processing your order and exercising the rights and obligations arising from the contractual relationship between you and the controller; when placing an order, personal data necessary for successful order processing (name and address, contact details) are required. Providing personal data is a necessary requirement for entering into and performing the contract; without providing personal data, the contract cannot be entered into or performed by the controller,
    • sending commercial communications and carrying out other marketing activities.
  3. The controller does not carry out automated individual decision-making within the meaning of Article 22 GDPR. You have given your explicit consent to such processing.

IV.

Data retention period

  1. The controller stores personal data
    • for the period necessary to exercise the rights and obligations arising from the contractual relationship between you and the controller and to assert claims arising from these contractual relationships (for 15 years from the termination of the contractual relationship).
    • until consent to the processing of personal data for marketing purposes is withdrawn, for no longer than 5 years if personal data are processed on the basis of consent.
  2. After the personal data retention period expires, the controller will delete the personal data.

V.

Recipients of personal data (controller subcontractors)

  1. Recipients of personal data are persons
    • involved in the delivery of goods / services / payment processing on the basis of the contract,
    • involved in ensuring the operation of services,
    • providing marketing services.
  2. The controller does not intend to transfer personal data to a third country (a country outside the EU) or to an international organisation. Recipients of personal data in third countries are providers of mailing services / cloud services.

VI.

Your rights

  1. Under the conditions set out in the GDPR, you have
    • the right of access to your personal data pursuant to Article 15 GDPR,
    • the right to rectification of personal data pursuant to Article 16 GDPR, or restriction of processing pursuant to Article 18 GDPR.
    • the right to erasure of personal data pursuant to Article 17 GDPR.
    • the right to object to processing pursuant to Article 21 GDPR and
    • the right to data portability pursuant to Article 20 GDPR.
    • the right to withdraw consent to processing in writing or electronically at the controller's address or email specified in Article III of these terms.
  2. You also have the right to lodge a complaint with the Office for Personal Data Protection if you believe that your right to personal data protection has been violated.

VII.

Personal data security conditions

  1. The controller declares that it has adopted all appropriate technical and organisational measures to secure personal data.
  2. The controller has adopted technical measures to secure data storage and personal data storage in paper form, in particular secure backup storage and secure access passwords.
  3. The controller declares that only persons authorised by the controller have access to personal data.

VIII.

Final provisions

  1. By submitting an order from the online order form, you confirm that you have read the personal data protection terms and accept them in full.
  2. You agree to these terms by ticking the consent box via the online form. By ticking the consent box, you confirm that you have read the personal data protection terms and accept them in full.
  3. The controller is entitled to amend these terms. The controller will publish the new version of the personal data protection terms on its website or send the new version of these terms to the email address you provided to the controller.

These terms take effect on 1 January 2026.